Last updated: 6 September 2026.
Turnaround
Most orders are produced within 24 to 48 hours. That clock starts when your artwork is approved, not when the order is placed — so the sooner a proof is signed off, the sooner it ships. Larger or more complex jobs take longer, and we will always give you a realistic date before you commit.
If you have a deadline, tell us. We will say plainly whether we can hit it.
Delivery
- Free UK delivery on orders over £55.
- Orders under £55 are charged at the rate shown at checkout.
- We deliver throughout the United Kingdom on a tracked service.
- Delivery estimates are given in good faith. Once a parcel is with the courier, its timescales are outside our control.
Personalised and made-to-order items
Personalised items cannot be returned or exchanged if you simply change your mind. Because each one is made to your specification, it is exempt from the usual 14-day right to cancel under the Consumer Contracts Regulations 2013. This includes anything printed, embroidered or engraved with your text, logo, photograph or design.
This does not affect your rights if an item is faulty, damaged or not what you ordered — see below.
It is also why we proof everything first. Please check spelling, names, dates, sizes and logo placement carefully before you approve a proof, because approval is the point at which the design is locked in.
Non-personalised items
Plain stock items bought online can be returned under the usual distance selling rules: you have 14 days from receipt to tell us you are cancelling, and a further 14 days to send the goods back. They must be unused, unworn and in their original packaging. Return postage is your responsibility unless the item is faulty.
Faulty, damaged or incorrect orders
If something is wrong, we will put it right. Contact us within 14 days of delivery with:
- Your order number.
- A description of the problem.
- Photographs showing the fault or the damage.
Where a fault is confirmed we will reprint or replace the item, or refund you in full, whichever you prefer — and we will cover the cost of returning it. Please contact us for the returns address before sending anything back, so we can track it properly.
Refunds
Approved refunds are issued to the original payment method, normally within five working days of us receiving the returned item or confirming the fault. Your bank may take a few days longer to show it.
Getting in touch
Email info@pjprints.co.uk or call 07940 529 104. We aim to reply to everything within one working day.